It’s no secret that some companies will try to saddle clients with spurious hidden fees. Lance Norman, President of Alberta-based land surveying company LN Land Development Technologies Inc., believes that this practice needs to stop. Below, he explains how you can avoid getting hit with these extra costs by holding these companies to the highest standards.
What is the core issue here?
There are many companies that suffer from a lack of transparency when it comes to fee breakdown. This is particularly relevant in the industrial and commercial sectors, as larger, more complicated projects can mean more hidden fees. This can add hundreds of dollars to the final bill, and clients often won’t be made aware until the very end of the project.
Hidden fees also stop clients from being able to compare quotes. Imagine a situation where Company A has a cheap estimate, but they plan to make up the difference by adding fees later in the project. Company B’s estimate included all costs so it might have seemed more expensive at first glance, but it would have been the cheaper option in the long run.
What can I expect from a good company?
The estimate that you receive at the beginning of a job should include all elements of the work, including business overheads, staff hours, and equipment, and the cost for each item should be justified.
“A good company will have a simple, clear billing structure, and be willing to talk to you about each item.” – Lance Norman.
LN is proud of its transparent fee structure and honest estimates. It includes all costs in the initial estimate, and does not believe in hidden fees. If you would like to get a quote for your project, request an estimate now.
What do hidden fees look like?
Some companies will try to charge their clients for office and administrative costs on top of the initial estimate. Unfortunately, surcharges for office staff that may or may not have been working on your project are not uncommon, and neither are extra fees for stationary items down to staples and pencils.
Some companies, law firms for example, might be able to justify these sorts of costs because they record their time by the minute. The reality is that surveying companies don’t operate in the same way.
How can I protect myself from hidden fees?
- Tell the company exactly what you need, and be firm that you only expect to be paying for those items.
- Open a dialogue and ask for a complete breakdown of their estimate.
- Check whether business overheads and equipment are included in the estimate.
- Ask the company to provide you with ongoing fee updates, not just at the end of the month or at the end of the project.
- You have the right to dispute your bill if you don’t understand or agree with the charges.
A good company will value honest and open relationships with their clients and will be happy to take the time to talk with you.
Ready to get a quote?
LN Land Development Technologies is one of Western Canada’s fastest growing land survey companies.
Get in touch by email, call us at 780.488.9064 for a chat, or request a land survey.



